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How do you measure electronic payroll success?

Monday, June 22, 2009 Reading the CKE Restaurant Case Study - with their success in launching a paycard and in 1 year moving from 14% electronic pay to 94% - I couldn't help but think about a conversation 2 years ago with an executive from another QSR restaurant chain. This executive was quite satisfied with the paycard program in place at his large chain. The paycard roll-out was limited (the program only launched in a handful of states while the corporation has restaurants in every state) and employee adoption was low in work sites where the paycard was available. But this executive was happy with the program. Why? He deemed the program a success because there were no complaints coming from employees or the Payroll Department. The program was operating smoothly and his sales rep took him out to dinner once a quarter. At FSV, we created the role of Client Development Executive because we recognize that the promise of a payroll debit card is not realized until the program is fully rolled-out and employees embrace the paycard. A smooth running program is imperative - but it's not sufficient. Our Client Development Executives work with clients to monitor employee acceptance of electronic pay at the individual work site location. They identify where more manager training or employee educational materials may be required. They make sure electronic pay selection is integrated into the new hire process. And they take our clients out to dinner, too. But it's not as a bribe to keep them happy, it's to celebrate their success and lay plans for achieving even more. Cathy Corby Parker Executive Vice President

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