Cardholder Support

FSV understands that many prepaid cardholders have never used a "piece of plastic" to receive or make payments. While the industry may refer to these cardholders the "unbanked" or "underbanked," we call them "customers." They deserve the dignity, respect and level of service FSV provides with every call.

Facilities
FSV operates multi-site customer service operations managed through our Jacksonville, FL, Customer Service Center. Customer Service operates 24x7, so we're available when your cardholders need us.

Customer Service Representatives
We employ a variety of individuals from all walks of life who all have one thing in common – the desire to help your cardholders whenever they need us.

Our Customer Service Representatives (CSRs) truly understand the importance of their role in ensuring cardholders can access their money. While it may sound contrived to some, that undestanding is fundamental to the level of professionalism our CSRs deliver to your cardholders.

CSRs complete an intensive training program that includes an in-depth knowledge base for each program. Additionally, CSRs participate in on-going training to maintain high accuracy levels and efficient responsiveness to cardholder inquiries.

Take a Tour
As you work to develop and define your prepaid card program with your FSV Sales Executive, we invite you to tour our facilities, listen to calls and speak to our representatives. We look forward to serving your cardholders in the near future.